A recon board that matches the shop floor.
Service is asked the same questions all day. Is the car here, who has it, is it waiting on parts, has the key come back. DealerCockpit puts those answers on one board, so the shop stops being the switchboard.
How the day runs now
The board says one thing and the lot says another.
Cars sit on the recon list with no repair order written, and some are not on the lot yet. It reads like far more work than there is, and the count means nothing.
Parts status lives in someone's head.
What is on order and when it lands is said out loud or texted, and the one person who knows is out on Friday.
A group chat runs the handoff to detail.
Has it made it down yet, and who has the key? Everyone asks, and someone walks over to look.
The month's numbers are built by hand.
Advisor trackers and the department pace sheet are typed into spreadsheets, then checked by eye.
Asked for, then built
Said in walkthroughs at Mohawk Chevrolet, where DealerCockpit was built. Each person is named by role.
The used-car manager
“There's definitely not a hundred and seventy cars in recon.”
Shipped: A trade stays off the recon board until its deal delivers and someone chooses Recon or Wholesale. The board shows the cars the shop should be working.
The used-car manager, for the parts desk
“I want them to be able to write in there which parts we're waiting on and their ETAs when they're in the parts hold box.”
Shipped: Parts staff can write the note and the parts ETA on a recon card without being able to move the car to Frontline Ready.
The detail crew
“We're in a group chat constantly asking if this car has made it down to detail or not.”
Shipped: Sent to detail, received, and done are three steps with the time on each. Detail presses Received when the car arrives.
A service walkthrough
“If a salesperson goes and takes the key while a tech has it... who's making sure that key gets back?”
Shipped: A one-click key check-out and return on the vehicle card, with an alert to the people who need to know when a key leaves service.
What the shop gets
The recon pipeline
Awaiting RO, In Shop, Needs Approval, Waiting on Parts, Offsite or Needs Sublet, and Frontline Ready. Search inside a single column, drag a card, or use the one-click buttons that follow the parts path.
Days to frontline ready
A tile that averages the days from the repair order opening to the car being frontline ready, for the month, from completed cars only.
Sold cars waiting for shop work
When sales flags a sold car as needing the shop, it shows up on the shop's own panel, dated or not, and the flag clears itself when the shop is done.
The detail queue
Today's deliveries lead the list with where each car stands: in the shop, on its way, received, or done. The detail crew works it from one screen.
The service recap
Advisor performance, menu sales and department pace with the arithmetic done for you. It prints like a report, and it is limited to the managers who need it.
Repair orders matched to cars
Type the RO number once. Where the store has a DMS connection, open repair orders are matched to cars overnight so the card fills itself.
The screens: Recon pipeline, Detail queue, Sold cars waiting for shop work, Service recap, Special orders.
Bring your board. We will show you what it looks like when it matches the lot.
DealerCockpit is in beta, and it works without connecting your DMS. See what connects today.
Request a seatOther seats: Used car managers, Owners and GMs, Commercial and Fleet, Finance managers, Accounting and title, Delivery and detail, Sales managers and BDC.